FAQs

Latest Questions

  1. When will I receive my order?

    • Handling time is normally 1–2 working days (for pre-wire or alteration items, please allow an additional 2–3 days for handling).

    • Delivery time is normally 2–4 working days for the UK & Ireland, and 5–7 working days for International orders, depending on the region.

    • Tracking details will be emailed after purchase (please check your spam folder).

  2. Customize my order
    Customize my order
  3. Order Issue
    Order Issue
  4. Return & Refund Requests
    Return & Refund Requests
  5. I can’t fit my item

    Installation

    • Instructions: Necessary fitting instructions detailing the installation process will be emailed upon order dispatch (1/2 days). Please check your spam folder if not received; items that are self-explanatory and may not have a fitting guide as it is not deemed necessary. If drilling is needed, the listing will also indicate.
    • Mechanical Knowledge: Fitting these items usually requires good basic mechanical knowledge.
    • Second Opinion: If you're unsure about fitting a product, consult a qualified mechanic for a second opinion.
    • Contact Us: If you have any questions after reviewing the instructions (Or guide not received), please reply to this email to reach us. Include clear pictures of:
      • The item you received
      • Any ID labels (especially those starting with "BRA") on the box or included documents
      • Your vehicle (show the intended installation location)

    Important Information

    • Fitting Brackets: Most products include all necessary fitting brackets and components for installation. Exceptions will be clearly stated in the product description; if drilling is needed, the listing will also indicate.
    • Sold as Sets: Our products are typically sold as complete sets, usually in pairs (x2) or threes (indicated in the listing).
    • Label on Parcel: Many items we offer cross-fit onto several vehicles and vehicle generations; the label can indicate another model/version, but the item will still be applicable for your vehicle.

    Double-Check Compatibility

    • Before buying, carefully check the product listing description and measurements against your vehicle's dimensions using your vehicle logbook. This ensures a proper fit.

    For warranty and insurance purposes, the product will need to be fitted by a qualified Mechanic / Fitter.

  6. I can’t find the right part

    Products for your vehicle can be found by the following methods on our store:

    Search Bar: Enter your vehicle's make, model, and the item you're looking for in the search bar for quick results.

    Browse by Vehicle: Navigate using the Shop Categories & "Make" and "Model" tabs at the top of the website to browse our selection by vehicle.

    FAQ - Compatibility: Check our Frequently Asked Questions (FAQ) section under the "Sales" dropdown for answers to "Will this item fit my vehicle?"

    Contact Us: If you're still unsure, please reply to this email and provide details about what you need. If possible, attaching a picture of the item or your vehicle model to further expedite the process.

    Please also provide the complete details of your vehicle; ideally, you should reply with a picture of your vehicle so we can identify it.

  7. General Enquiry

    Thank you for your inquiry. Please provide us with more details of the item you are interested in or the query you have. If it's related to a product, please email us, letting us know the SKU or the link to the item page and any information that will help us help you; a picture to illustrate may also be of help depending on the query. If you want us to call you back, please do as requested above initially so we can be ready to address your query.

  8. General Equipment Questions

    This product fits vehicles within the generation years mentioned in the title and description. Here's how to confirm your vehicle's compatibility against the listing:

    • Dimensions Provided:Listing descriptions often include product dimensions. If unsure about your model version, compare these dimensions to your vehicle (e.g., van side panel length for running boards).
    • Check Your Logbook: Your vehicle's logbook will have your make, model, and generation information.
    • Contact Your Dealer: Call your local dealer and provide your vehicle registration for confirmation.
    • Free Online Tools:Several free online tools allow you to enter your registration and receive your vehicle details.
    • Visual Comparison: Use Google Images to search for your vehicle's make and year. Compare the images to your vehicle to confirm the model generation. A “Wiki Search” may also be useful

    Important Notes:

    • Crossover Years: If your vehicle is the starting year listed (e.g., 2016 in a 2016-2024 listing), ensure it's the newer model (2017 in this case).
    • Review Description & Pictures:Double-check the product description and pictures to ensure compatibility with your specific vehicle model.

     

    By following these steps, you can be confident that the chosen item will fit your vehicle perfectly.

    All our items are supplied with the necessary components and brackets to enable fitment; a fitting guide will also be sent by email. Unless otherwise stated, items are normally sold in pairs (x2 pieces) or as a set. 

    You should satisfy yourself that the advertised item details, both in the description text and in the pictures referenced, will suit your needs.

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