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FAQs
Welcome to our support portal
Frequently Asked Questions
Latest Questions
- Customize my order Customize my order
- Order Issue Order Issue
- Return & Refund Requests
Please check the item description for all related details. The item you will receive will be the same as the listing description details and components; pictures will also reference what you will receive. Please note that pictures may also be present for display purposes (to illustrate what the item in the listing will look like with additional components added, for example). It's vital to read the description fully for all online purchases. Certification associated to the item will be indicated on the listing details also.
All items we offer will include fitment brackets and fitting instructions (sent as an email after item dispatch) and are generally sold as a pair (unless otherwise indicated in the listing).
- I can’t fit my item
Installation
- Instructions : Les instructions de montage détaillées vous seront envoyées par courriel dès l'expédition de votre commande (sous 1/2 jour). Veuillez vérifier votre dossier spam si vous ne les avez pas reçues ; les articles sont explicites et peuvent ne pas être accompagnés d'un guide de montage, car cela n'est pas jugé nécessaire. Si un perçage est nécessaire, le devis l'indiquera également.
- Connaissances mécaniques : Le montage de ces éléments nécessite généralement de bonnes connaissances mécaniques de base.
- Deuxième avis : Si vous n'êtes pas sûr de l'installation d'un produit, consultez un mécanicien qualifié pour obtenir un deuxième avis.
- Contactez-nous : Si vous avez des questions après avoir lu les instructions (ou si vous n'avez pas reçu le guide), veuillez répondre à cet e-mail pour nous contacter. Veuillez inclure des photos claires :
- L'article que vous avez reçu
- Toutes les étiquettes d'identification (en particulier celles commençant par « BRA ») sur la boîte ou les documents inclus
- Votre véhicule (indiquez l'emplacement d'installation prévu)
Informations importantes
- Supports de fixation : La plupart des produits sont fournis avec tous les supports et composants nécessaires à l'installation. Les exceptions sont clairement indiquées dans la description du produit ; si un perçage est nécessaire, la fiche technique l'indique également.
- Vendus en ensembles : Nos produits sont généralement vendus en ensembles complets, généralement par paires (x2) ou par trois (indiqué dans la liste).
- Étiquette sur le colis : De nombreux articles que nous proposons s'adaptent à plusieurs véhicules et générations de véhicules ; l'étiquette peut indiquer un autre modèle/version, mais l'article sera toujours applicable à votre véhicule.
Vérifiez la compatibilité
- Avant d'acheter, vérifiez attentivement la description du produit et les dimensions de votre véhicule en consultant son carnet de bord. Cela vous permettra de garantir un ajustement parfait.
À des fins de garantie et d'assurance, le produit devra être installé par un mécanicien/installateur qualifié.
- I can’t find the right part
Products for your vehicle can be found by the following methods on our store:
Search Bar: Enter your vehicle's make, model, and the item you're looking for in the search bar for quick results.Browse by Vehicle: Navigate using the Shop Categories & "Make" and "Model" tabs at the top of the website to browse our selection by vehicle.
FAQ - Compatibility: Check our Frequently Asked Questions (FAQ) section under the "Sales" dropdown for answers to "Will this item fit my vehicle?"
Contact Us: If you're still unsure, please reply to this email and provide details about what you need. If possible, attaching a picture of the item or your vehicle model to further expedite the process.
Please also provide the complete details of your vehicle; ideally, you should reply with a picture of your vehicle so we can identify it.
- General Enquiry
Thank you for your inquiry. Please provide us with more details of the item you are interested in or the query you have. If it's related to a product, please email us, letting us know the SKU or the link to the item page and any information that will help us help you; a picture to illustrate may also be of help depending on the query. If you want us to call you back, please do as requested above initially so we can be ready to address your query.
- General Equipment Questions
This product fits vehicles within the generation years mentioned in the title and description. Here's how to confirm your vehicle's compatibility against the listing:
- Dimensions Provided:Listing descriptions often include product dimensions. If unsure about your model version, compare these dimensions to your vehicle (e.g., van side panel length for running boards).
- Check Your Logbook: Your vehicle's logbook will have your make, model, and generation information.
- Contact Your Dealer: Call your local dealer and provide your vehicle registration for confirmation.
- Free Online Tools:Several free online tools allow you to enter your registration and receive your vehicle details.
- Visual Comparison: Use Google Images to search for your vehicle's make and year. Compare the images to your vehicle to confirm the model generation. A “Wiki Search” may also be useful
Important Notes:
- Crossover Years: If your vehicle is the starting year listed (e.g., 2016 in a 2016-2024 listing), ensure it's the newer model (2017 in this case).
- Review Description & Pictures:Double-check the product description and pictures to ensure compatibility with your specific vehicle model.
By following these steps, you can be confident that the chosen item will fit your vehicle perfectly.
All our items are supplied with the necessary components and brackets to enable fitment; a fitting guide will also be sent by email. Unless otherwise stated, items are normally sold in pairs (x2 pieces) or as a set.You should satisfy yourself that the advertised item details, both in the description text and in the pictures referenced, will suit your needs.
- Warranty Information
- Stainless Steel items carry a lifetime warranty.
- Lamps and lighting items have warranties that vary between one and three years. Please review the item description and details to determine the warranty period.
- In general, other items carry a one-year warranty unless stated otherwise.
Please take a look at the following warranty conditions.
- Items must be fitted by a mechanic or a fitter (Auto electrician for lights and safety equipment) for insurance and warranty reasons.
- Items must not have been abused or used in duress, leading to a fault.
- Items must be used under normal conditions (weather, applied weight, etc) Items subject to overuse or extreme conditions may not be covered by warranty.
- Items must have been fitted according to relevant best practices, including information on the fitting guide (retighten after 3 weeks, for example).
